Recharge Payments, Author at Recharge https://getrecharge.com/blog/author/recharge-payments/ Recharge is the leading subscription platform powering smarter subscription experiences. Mon, 13 Mar 2023 16:56:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://getrecharge.com/wp-content/uploads/2021/07/favicon-150x150.png Recharge Payments, Author at Recharge https://getrecharge.com/blog/author/recharge-payments/ 32 32 Recharge welcomes Jay Li as Chief Financial Officer https://getrecharge.com/blog/recharge-welcomes-jay-li-as-chief-financial-officer/ Tue, 31 Jan 2023 18:15:42 +0000 https://rechargepayments.com/?p=21738 We’re excited to welcome Jay Li to Recharge as our Chief Financial Officer. Jay is an experienced finance veteran who will be an instrumental part of the executive leadership team in this next chapter of growth for us.  Jay brings more than 15 years of experience to Recharge, most recently serving as VP of Finance

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We’re excited to welcome Jay Li to Recharge as our Chief Financial Officer. Jay is an experienced finance veteran who will be an instrumental part of the executive leadership team in this next chapter of growth for us. 

A photo of Jay Li, wearing a light pink shirt.

Jay brings more than 15 years of experience to Recharge, most recently serving as VP of Finance at Acorns. Before Acorns, Jay was Director of Finance at Bird. He began his career as an Analyst in Mergers and Acquisitions at Morgan Stanley and has over a decade of experience as an investor at various asset management firms. 

We feel fortunate to have Jay on our team as we continue our mission to build the best company possible by empowering our merchants through recurring commerce. 

Welcome to Recharge, Jay!

Oisin

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Recharge named one of the Best Workplaces for Parents in 2022 https://getrecharge.com/blog/recharge-named-one-of-the-best-workplaces-for-parents-in-2022-2/ Fri, 02 Dec 2022 14:34:07 +0000 https://rechargepayments.com/?p=21421 Recharge is thrilled to be named on the Best Workplaces for Parents 2022 list!  At Recharge, we know that parents’ number one priority is their kids, which is why we make it a priority to ensure our benefits support working parents. To that end, we offer 16 weeks of paid parental leave for all parents

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Recharge is thrilled to be named on the Best Workplaces for Parents 2022 list! 

At Recharge, we know that parents’ number one priority is their kids, which is why we make it a priority to ensure our benefits support working parents. To that end, we offer 16 weeks of paid parental leave for all parents (moms, dads, adoptive), and we offer health insurance plans that cover 100% of premiums for our employees and their families. This is all in addition to our remote-first culture that fosters flexibility across the organization.

But don’t just take our word for it—here are five stories from Recharge team members about what it’s like being a parent at Recharge. 

Cedric Wilder, Designer 

When I started at Recharge, I was skeptical that the open PTO benefit would come with a heavy guilt-trip every time I needed to take time off, but that worry couldn’t be farther from the truth. Not only are we allowed to take time off to spend with family, but we are encouraged to do it. Working at Recharge has made it so much easier to be present with my family because I’m not worried about work, and in turn it’s allowed me to contribute to my work in a more effective way.

Natasha Streit, Director of Field Marketing

Working at Recharge has been a breath of fresh air. I went from a 40 minute commute (before Covid) to working two minutes from my kids’ daycare. My team is located all over the United States but everyone’s time is respected. My earliest meeting is never before 9:30 AM and I rarely have a meeting go past 4:30 PM. This means that I have ample time in the morning to spend with my kids before dropping them off at school. When they get home, I get to be with them—fully—without any expectation of having to work during off hours. My children are 4 and 2 and are literally growing and changing every day—it’s so nice having the flexibility to be there for all their fun moments!

Jen Rico, Executive Assistant

I feel very lucky to work for a company that embraces being a parent. After the recent loss of the girls’ dad and becoming a single mother of 3, the amount of responsibility that has been placed on me has been manageable with the flexibility I have at work. Recharge embraces family time, PTO, and “turning off” which I can really appreciate so that I can focus on me and the kids when they need me most. Recharge understands and supports a healthy work-life balance. That is something that not only attracted me to Recharge, but one that will keep me here for many years to come. 

Rodolfo Yiu, Director of Demand Generation

Recharge has helped me tremendously as a new parent to get through the first couple of years of parenting. Truth be told, until I became a parent, I did not realize how important flexible hours, open PTO, and health benefits are. Recharge allows me to find the harmony between my personal and professional lives at my own pace, and helps me to become a better parent and a leader for the team.

Callie Hawley, Senior Manager, Content Marketing

I never knew how valuable working for a fully remote company would be, until I experienced it as a parent. When I first started at Recharge, I was a mom of one, dealing with the challenges of the pandemic, daycare, and the inevitability of having a sick kiddo at home. I never once felt like I couldn’t be a mom first, and in fact, Recharge continued to enforce that “life comes first.”

Fast forward to getting pregnant with my second child while at Recharge. The parental leave and support from my team and leadership was the best I’ve experienced. I knew coming back from leave that I’d have support both for ramping back into my role, but also for this new life change that my family was experiencing. 

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Recharge announces premier partnership with Churn Buster for next-level subscription retention https://getrecharge.com/blog/recharge-churn-buster-premier-partnership/ Tue, 06 Sep 2022 16:42:22 +0000 https://rechargepayments.com/?p=18272 We are pleased to officially announce Churn Buster as a Recharge Premier Partner. Churn Buster is a leading subscription retention platform dedicated to helping merchants reduce churn, improve the customer experience, and increase lifetime value (LTV). In today’s ecommerce market, merchants are faced with high operational and acquisition costs, increased competition in every sector, and

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We are pleased to officially announce Churn Buster as a Recharge Premier Partner. Churn Buster is a leading subscription retention platform dedicated to helping merchants reduce churn, improve the customer experience, and increase lifetime value (LTV).

In today’s ecommerce market, merchants are faced with high operational and acquisition costs, increased competition in every sector, and the challenge of consumers’ own cutbacks as inflation rises. Retaining the customers you’ve fought hard to win can prove to be overwhelming and challenging, and it’s difficult to know where to start or how to track improvement. 

With all this in mind, one thing is certain: The often hidden cost of unoptimized churn is no longer sustainable. 

Since 2018, as a Recharge tech partner, Churn Buster has helped fast-growing merchants retain hundreds of millions of dollars in revenue and millions of subscribers. With this premier partnership, Recharge merchants will be able to tap into even greater benefits of optimized retention, increased LTV, and improved business health as they scale. 

“Churn Buster has proven to be a powerful churn prevention tool for many of the merchants who use Recharge over the years.This new elevated tech partnership is part of an already valuable integration that we will continue to improve upon for our merchants as they continue to grow.”

—Matt Houlemard, Technology Partnerships Manager at Recharge 

What is passive churn?

One of the most valuable (and lowest effort) ways for subscription merchants to improve retention and increase their overall customer LTV is to address passive churn

Passive churn is a silent killer. It’s difficult to see, often misunderstood, and too often neglected. However, the fact remains that many merchants are losing money involuntarily due to failed credit card payments. On average, 10% of renewal payments fail, which can account for up to 50% of overall churn. With Churn Buster’s tried-and-true approach to dunning, industry leaders are able to recover over 90% of these subscribers.

Plugging in to an advanced dunning process is hands down the easiest, most impactful way to improve retention today. However, failed payment churn does not exist in a bubble. The difference between merchants recovering 90% of payment failures vs. those recovering 20% (using the exact same dunning process) lies squarely in the active churn column.

There is a direct correlation between active and passive churn rates. A customer’s desire to cancel is tightly linked to their desire to provide an updated credit card after a renewal payment fails. Active and passive churn rise and fall together.

It’s why it’s important to look holistically at the many factors that impact your subscribers’ desires to stick around.

What is active churn?

One of the most impactful ways to both reduce active churn, and gain insights that help address churn reasons much earlier in a customer’s lifecycle, is with a custom cancel flow.

Over 30% of subscribers can be saved after they hit the cancel button.

Allowing subscribers to reschedule an order rather than cancel, or dynamically serving offers to specific customer profiles are just a few of the ways merchants can use cancel flows to make “saves” they otherwise would have lost.

Churn Buster’s team of senior level payments experts, customer experience specialists, veteran ecommerce operators, and ecommerce accountants are dedicated to helping merchants dial in lasting improvements to retention. Their approach places upfront focus on going after the lowest hanging fruit, making the biggest gains with the lowest effort. This establishes a strong baseline and industry benchmark for ongoing gains from a variety of incremental improvements, like A/B testing, last-chance offers, high-value alerts, and more. 

It’s never been more important for subscription businesses to level-up their subscriber retention. It’s also never been easier. All merchants using Recharge have access to our integration with Churn Buster through the “Apps” tab of your Recharge application. The partnership is also available across platforms, including Recharge Checkout on Shopify, Shopify Checkout, and Recharge Checkout on BigCommerce.

For more information, or to sign up for this service, visit the Churn Buster + Recharge partnership page.

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Recharge Changelog recap: July 2022 https://getrecharge.com/blog/recharge-changelog-recap-july-2022/ Fri, 29 Jul 2022 16:46:30 +0000 https://rechargepayments.com/?p=16485 We’re seeing a strong close to Q2 and have exciting new updates to share from our Changelog, a place where Recharge merchants can learn about new product features, releases, and enhancements in real-time.  Tip: To never miss a release, be sure to subscribe to updates and get notifications delivered directly to your inbox. Bundles is

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We’re seeing a strong close to Q2 and have exciting new updates to share from our Changelog, a place where Recharge merchants can learn about new product features, releases, and enhancements in real-time. 

Tip: To never miss a release, be sure to subscribe to updates and get notifications delivered directly to your inbox.

Bundles is now in open beta

Earlier this month, we announced that Bundles has launched open beta! 

With Bundles you can easily offer build-your-own-boxes.
Bundles makes it easier for Recharge merchants to offer build-your-own boxes and other custom bundle options.

Available to Recharge merchants on the Pro and Enterprise plan, Bundles allows Shopify merchants to use one SKU to bundle multiple products to offer either a customizable “build-your-box” experience or a fixed bundle with pre-selected items. With Bundles your customers can:

  • Build their own box, customizing their product selections at a fixed-price
  • Subscribe to a curated experience of pre-set contents
  • Manage and update bundled subscriptions in the Recharge customer portal 

Merchants in the Bundles beta can also enable collapsible collections for bundles with multiple collections to help users navigate the options efficiently—and keep them engaged and focused while finishing their purchase.

The best part? For bundles where all collections have a set size, this works automatically, guiding the user through the selection process.

Try Bundles today. You just have to navigate to your merchant portal > Products > Bundles.

Colorado Retail Delivery Fee

On July 1, 2022, the state of Colorado implemented a new Retail Delivery Fee on all shipments delivered to a Colorado address. To help our merchants stay compliant with this requirement, Recharge now adds $0.27 USD on applicable charges if your business collects sales tax in Colorado.

NOTE: for merchants using Recharge with Shopify Checkout Integration, Shopify will directly apply this fee to all relevant transactions.

Try our new customers details page

Based on feedback from our merchants, we’ve now consolidated all the essentials onto one page so you can reschedule an order, swap a product, or skip an order with just one click—making it faster and easier than ever to manage your customers. 

Give it a try! Visit your merchant portal > Customers > select a customer > Click the banner.

This new dashboard shows customer information, all in one place.
The new customers detail page gives merchants access to critical customer information, all in one place.

Open beta! Merging addresses is now supported on the Recharge API v2021-11

Subscriptions under separate addresses can now be merged onto a single target address in one API call. Using the new Merge Addresses endpoint on our API, merchants can now combine subscriptions under one address in a single API call (4x easier) to help them fix issues such as:

  • Update an active subscription with an old address associated with a non-functional payment method 
  • Avoid multiple shipping charges for multiple subscriptions that are being sent on the same date under different addresses
  • And more!

With this method, merchants and partners can:

  • Choose a target address to merge other addresses onto
  • Keep or delete the source addresses
  • Optionally set a custom next charge date for the merged subscriptions

This feature is now available for all of our merchants to use in open beta.

The Bulk Plans resource is now available on our API in v2021-11

Merchants can now use our new Bulk Plans endpoint to create, update, or delete multiple plans for a specific product in one API call. They can also leverage our new async batch types, which will allow them to make updates to plans on multiple products at once.

This feature expands our current Plans endpoint in v2021-11, and merchants can now use the new Bulk Plans resource to:

  • Bulk create new plans for a product
  • Bulk update existing plans on a product
  • Bulk delete plans from a product

Note: A single product can have a maximum of 20 plans.

Merchants can leverage our async batches to make these amendments for up to 10,000 products at a time (and up to 200,000 plans)!

Customer portal improvements for stores using multiple payment methods

Support for multiple payment methods per subscriber is now generally available for all merchants. We have also launched a number of improvements to the customer portal experience focused on making it easier than ever for customers to make payment and shipping address updates. 

What’s new?

  • Prompts to help customers select whether an address change applies to one or all subscriptions and/or add an address if the preferred address is not visible
  • Allow customers to bulk move subscriptions from one payment method to another
  • Improved handling for missing payment method or shipping address on file and improved error handling overall
  • Shipping and payment information is updated separately
  • New translations are available for any of the new out-of-the-box text, to empower merchants to create a cohesive brand voice throughout the customer portal
  • And more!

We recommend reviewing our support documentation to stay up to date.

Integration updates

The LoyaltyLion integration enhancement is now available for all merchants on the Shopify Checkout page. LoyaltyLion is a rewards and loyalty platform that specializes in customer retention and LTV via their post-reward-application data and analytics. 

What has changed?

  • Merchants can now choose whether discount codes should be eligible for checkout or should be applied to existing subscriptions via the portal, which means that customers get to pick what type of discount code they would like to redeem their points for (checkout or subscription). This ensures that discount code usage is accounted for in their respective platform when used by the customer, which avoids any potential abuse of discount code usage.
  • Discount codes can now apply to multiple charges.
  • Codes are created in both systems if the merchant is on SCI or SCI (m).

Stay tuned  

Be on the lookout for more updates in the Changelog feed. We’re excited to keep sharing all of the great things we have in store!

Sources

[1] Recharge Payments Changelog (Recharge)

[2] Retail Delivery Fee (Colorado Department of Revenue)

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Improved Klaviyo integration enables customers to send more targeted messages https://getrecharge.com/blog/improved-klaviyo-integration-enables-customers-to-send-more-targeted-messages/ Tue, 28 Jun 2022 05:51:00 +0000 https://rechargepayments.com/?p=6393 Klaviyo Version 2 (V2) enables merchants to build and send automated transactional and marketing emails that are powered by more detailed subscription data. If you want to grow your business by increasing average order value (AOV), extending lifetime value (LTV), and winning back customers who cancel their subscriptions, you’ll be excited to learn about the

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Klaviyo Version 2 (V2) enables merchants to build and send automated transactional and marketing emails that are powered by more detailed subscription data.

If you want to grow your business by increasing average order value (AOV), extending lifetime value (LTV), and winning back customers who cancel their subscriptions, you’ll be excited to learn about the new and improved Recharge and Klaviyo integration. 

Our updated integration with Klaviyo allows you to seamlessly utilize your subscription data to send targeted messages to your customers. From discovering what additional products are relevant to your shoppers, to keeping them engaged with your brand, there are many new opportunities to grow your customer base and build brand loyalty.

With that, we’re excited to share all of the details of what our improved integration with Klaviyo entails.

Useful metrics in real-time

Our updated integration triggers Klaviyo metrics in real-time, allowing merchants to use the subscription data that comes directly from Recharge. Merchants will also have custom properties available to use for more targeted and relevant messaging to include in the metrics that are triggered. 

A few use cases that highlight what merchants have the ability to do when setting up the Recharge Klaviyo integration are:

  • Welcoming customers with an opportunity to cross-sell when the “Subscription started on Recharge” metric triggers 
  • Winning customers back when the “Subscription canceled on Recharge” metric generates, along with sending custom discounts via Quick Action URLs
  • Recovering abandoned carts when the “Started checkout” metric goes off
  • Welcoming back customers when the “Subscription reactivated on Recharge” metric is prompted
  • Sending targeted emails at specific upcoming order intervals when the “Order upcoming on Recharge” metric triggers
  • Customizing emails by easily adding product images of upcoming orders
  • And many more…

Create custom flows

Recharge and Klaviyo merchants can use these new metrics, combined with multiple Quick Actions, to create custom flows in Klaviyo with advanced segmentation. These custom properties can be used to send targeted emails to key customer segments. 

For instance, merchants can trigger an automated email when the third order in an upcoming subscription is set to ship and upsell a one-time product to their customers. They can use quick action URLs to prevent cancellations by informing their customers of their upcoming orders—allowing them to ship early, skip, or delay by using Quick Action URLs. 

Alternatively, if a customer does end up canceling their subscription, the merchant can try to retain the customer by triggering an email with alternative products or shipping cadences.  Additionally, merchants can target customers who abandoned their carts to try and win them back.

“The new updates around Klaviyo and Recharge unlock extremely powerful tools for our email marketing campaigns. These enhancements will have a huge impact on our clients leveraging Recharge and Klaviyo to provide highly targeted campaigns and allow us to better support our clients in mitigating subscriber churn, supercharging AOV with product add-ons, and increasing LTV with abandoned cart and canceled subscriber win-back campaigns.”

Yaseen Shurbaji, Co-Founder at Prismfly

A valuable integration

This is a powerful retention tool for our more than 5,000 merchants who use Recharge and Klaviyo together. These new features are part of an already valuable integration that we will continue to improve. 

Merchants are currently using Recharge and Klaviyo together to sync their Klaviyo segments with Facebook Custom Audiences to find new customers or win back lost customers. With automatic segment updating, they’re able to trigger relevant emails in real-time. Merchants are also now able to embed product images and product details to further customize their emails.

“This exciting new integration between Klaviyo and Recharge makes it easier to send more targeted campaigns to Who Gives A Crap subscribers. The content we share via email is now more relevant and actionable.”

Mike Altman, Director of Lifecycle and CRM at Who Gives a Crap

All merchants using Recharge now have access to our V2 integration with Klaviyo through the “Integrations” tab of your Recharge application, and it’s available across platforms, including: Recharge Checkout on Shopify, Shopify Checkout, Recharge Checkout on BigCommerce, and with our APIs. Quick Actions are fully available on Shopify and Recharge Checkout on Shopify, but not yet available on BigCommerce. 

To start using Klaviyo V2 or migrate from Klaviyo V1 to V2, visit our support documentation. If you aren’t currently using Klaviyo to send highly-relevant emails and SMS to maximize your use of Recharge, create a Klaviyo account for free today or request a demo here.

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Recharge & Shopify Plus Certified App Program https://getrecharge.com/blog/recharge-shopify-plus-certified-app-program/ Mon, 11 Apr 2022 14:32:48 +0000 https://rechargepayments.com/?p=13226 We are delighted to announce that Recharge has joined the Shopify Plus Certified App Program. Shopify has invited select subscription apps to join their program and we are thrilled to be among them.  Seamless subscription commerce with Recharge Recharge is the leading subscription payments solution, helping over 15,000 ecommerce merchants of all sizes launch and

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We are delighted to announce that Recharge has joined the Shopify Plus Certified App Program. Shopify has invited select subscription apps to join their program and we are thrilled to be among them. 

Seamless subscription commerce with Recharge

Recharge is the leading subscription payments solution, helping over 15,000 ecommerce merchants of all sizes launch and scale subscription offerings. Our subscription billing and payment management solutions are designed to help merchants grow by increasing revenue and customer lifetime value while reducing operating costs and churn.

Since starting in 2014, Recharge has processed over $10 billion in revenue and powers the subscriptions of over 50 million subscribers. Since inception, we have been a part of the Shopify ecosystem and are delighted for this next stage of our partnership. 

In May 2021, Recharge raised over $277 Million in growth capital at a $2.1 billion valuation. 

We believe subscriptions are a powerful way for consumers to engage with their favorite brands.  Subscriptions lower the friction around purchasing and build ongoing relationships between merchants and their subscribers. Turn transactions into relationships with seamless subscription experiences powered by Recharge.

What is the Shopify Plus Certified App Program?

The Shopify Plus Certified App Program is home to best-in-class technology solutions specifically chosen for their quality and alignment with Plus merchant needs. 

Each app that joins the program is formally reviewed by the Shopify App Review and Quality Assurance Team, to ensure they meet advanced requirements in the areas of performance, security, privacy, and support.

Our inclusion in the Shopify Plus Certified App Program will allow us to align more closely with Shopify than ever before. As a member of the program we will receive inside info on new product launches, collaborate with exclusive access to Shopify’s developer success team and strategy partnership managers, and add us to an exclusive collection of best-in-class technology solutions within the Shopify App Store.

Most importantly, this alignment will help us continue to deliver the best possible subscription experience for both merchants and their customers.

Want to learn more? 

If you’re new to subscriptions, learn how you can turn your one-time transactions into long-term customer relationships with Recharge. To learn more about the Shopify Plus Certified App Program check out this breakdown from Shopify.

Recharge supports migrations from a broad array of subscription apps, ecommerce custom deployments, and other legacy platforms. We’ve completed hundreds of successful migrations, with a team of designated migration specialists who ensure your business continuity is the highest priority. Get in touch with our migration specialists by clicking here.

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Recharge partners with Mollie to offer a best-in-class subscription solution https://getrecharge.com/blog/recharge-partners-with-mollie-to-offer-a-best-in-class-subscription-solution/ Thu, 07 Apr 2022 11:58:49 +0000 https://rechargepayments.com/?p=13194 Today, Recharge announced a partnership with Mollie, one of the fastest growing payment service providers in Europe. This partnership offers an API-first, end-to-end subscription solution. It provides unprecedented support for recurring payments and subscription management, as well as cutting-edge innovation to subscription-based ecommerce businesses, and is now available across all markets that Mollie services.  Released

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Today, Recharge announced a partnership with Mollie, one of the fastest growing payment service providers in Europe. This partnership offers an API-first, end-to-end subscription solution. It provides unprecedented support for recurring payments and subscription management, as well as cutting-edge innovation to subscription-based ecommerce businesses, and is now available across all markets that Mollie services. 

Released in November, Recharge’s new API version was brought to market to enable merchants to seamlessly integrate with other technology providers within a composable commerce stack. 

This partnership between Mollie and Recharge allows for the integration of recurring payments into standalone webshops and platforms such as Magento, WooCommerce, and others to come. Merchants will be able to customize and quickly incorporate a subscription program. Utilizing real-time analytics with insights into revenue, customers, and their overall subscription programs, merchants will be able to better understand and meet their customers’ unique needs. Merchants will also be able to retry failed payments and leverage the Recharge interface to automate smart dunning and winback workflows.

Screenshot of the Mollie dashboard

While merchants will find value in this new integration, their customers will also benefit from an enhanced subscription experience. This includes the ability to manage their subscriptions through a personalized portal, receive notifications, and access options to add one-time purchases, manage recurring purchases, skip deliveries, or swap products.

Ken Serdons, Chief Commercial Officer at Mollie, said, “We’re really excited to be able to offer merchants the opportunity to easily implement fully powered subscriptions with Recharge. Seamless, effortless payments brought to recurring ecommerce means an increase in lifetime value and average order value, and at a time of unprecedented ecommerce growth and ambition, we’re able to meet and surpass customer expectations.”

“What we’re seeing is a continued momentum towards modular commerce,” said Oisin O’Connor, CEO and Co-Founder at Recharge. “Partnering with Mollie allows us to continue meeting ecommerce businesses where they are and provide the most seamless way for them to have a recurring payments and subscription management solution, all in one place.”
For more information, or to sign up for this service, please visit the Mollie + Recharge partnership page.

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Announcing our 2022 Partner Award winners https://getrecharge.com/blog/announcing-our-2022-partner-award-winners/ Tue, 15 Mar 2022 14:56:19 +0000 https://rechargepayments.com/?p=12739 We’re excited to announce the Recharge 2022 Partner of the Year Award winners! The partners selected for each of our four awards exemplify the best of what it means to be a partner in the Recharge Agency Partner Program or Technology Partner Program.  These partners are leaders at what they do, are merchant-obsessed, and look

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We’re excited to announce the Recharge 2022 Partner of the Year Award winners! The partners selected for each of our four awards exemplify the best of what it means to be a partner in the Recharge Agency Partner Program or Technology Partner Program

These partners are leaders at what they do, are merchant-obsessed, and look for opportunities to drive long-term value for the clients they serve by combining their core competencies with the benefits of Recharge subscriptions. 

Announcing our 2022 award winners…

Agency Partner of the Year: The Stable

Agency Partner of the Year is our top award, recognizing the Recharge agency partner who led the pack over the last year in terms of engagement, merchant focus, and execution. We’re pleased to announce the 2022 award winner for Agency Partner of the Year is The Stable

In late 2021, The Stable acquired two long-standing and leading Recharge agency partners: BVA and Zehner. This powerhouse agency partners with some of the largest DTC brands and household names, helping them get the most from their ecommerce sites overall and with innovative extensions to their subscription programs. An example of this: creating a custom checkout with the Recharge API and developing a membership program for Minky Couture

Innovation Partner of the Year: ElectrIQ Marketing

Innovation Partner of the Year recognizes the Recharge partner who’s exhibited superior technical acumen and ability to extend the capabilities of the Recharge platform. We’re pleased to announce the 2022 award winner for Innovation Partner of the Year is ElectrIQ Marketing

ElectrIQ Marketing shines in their ability to drive feature adoption and innovation, including being an early adopter and proponent of RechargeSMS and building extensible features around subscriptions—like custom quiz flows and build-a-box functionality—to help merchants drive greater adoption. They are also Klaviyo + Recharge integration experts, promoting the power of Recharge Quick Actions with their clients, including Soylent.

Emerging Partner of the Year: P3 Media

Emerging Partner of the Year recognizes a newer Recharge partner who is investing in growing their subscription business with Recharge, taking the steps to proactively build their business for immediate and long-term success. We’re pleased to announce the 2022 award winner for Emerging Partner of the Year is P3 Media

P3 Media became an official Recharge partner early in 2021 and quickly engaged, growing their subscription practice to earn the status of Premier Partner for 2022 in Recharge’s newly launched Agency Partner Program. The key to their rapid success has been the trust their clients have in them and the subscription expertise they’ve quickly grown, as exhibited in their recent blog post: 3 powerful ways to combat subscription fatigue.

Technology Partner of the Year: Gorgias

Technology Partner of the Year recognizes the Recharge technology partner whose integration and engagement have added significant value for Recharge merchants. We’re pleased to announce the 2022 award winner for Technology Partner of the Year is Gorgias

The Gorgias integration enables lightning-fast customer support for hundreds of Recharge merchants’ subscription programs, including Bokksu, Clearly Filtered, Darn Good Yarn, and Dr. Axe, just to name a few.

Connect with a Recharge partner

Congratulations to our 2022 Partner Award winners!

For merchants that are looking to work with one of our amazing partners, you can search and connect with prospective development and design and marketing agencies via our agency partner directory, and with prospective technology applications to bolster your subscription tech stack via our integrations directory

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Announcing the Recharge Agency Partner Program https://getrecharge.com/blog/announcing-the-recharge-agency-partner-program/ Tue, 08 Mar 2022 15:27:41 +0000 https://rechargepayments.com/?p=12623 We’re thrilled to announce the launch of the new Recharge Agency Partner Program. Our mission is to give agency partners the resources and tools to grow a robust subscription practice while helping merchants benefit from the thriving subscription economy. This program paves a clear path to unlocking new benefits and revenue opportunities as agency partners

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We’re thrilled to announce the launch of the new Recharge Agency Partner Program. Our mission is to give agency partners the resources and tools to grow a robust subscription practice while helping merchants benefit from the thriving subscription economy. This program paves a clear path to unlocking new benefits and revenue opportunities as agency partners invest in a relationship with Recharge. It also helps merchants identify partners who have expertise in setting up and optimizing subscription programs.

What does the new program look like?

Recharge currently offers three levels of partnership within the program: Registered, Select, and Premier. Registered is our entry level and gives new partners immediate access to the tools, assets, and revenue opportunities to start growing their subscription practice with Recharge. As partners start to build expertise and move to the Select level, they’ll have the opportunity to gain additional technical, sales, and marketing support and be eligible to receive merchant referrals. Our most engaged partners have earned Premier status and will receive the highest level of support, co-marketing opportunities, and exclusive access to programs to support their continued growth. 

What makes Recharge agency partners stand out?

Recharge agency partners help bring subscriptions to life.

We’re lucky to work with some of the best agency partners out there and are consistently blown away by their dedication to helping merchants solve their most pressing business challenges. The ecommerce industry has undergone unprecedented change over the past few years, and subscriptions have proven to be an exceptional way for merchants to connect with and create long-term relationships with their customers. Recharge agency partners have helped thousands of merchants set up and optimize their subscription programs, driving increases in average order value (AOV), customer lifetime value (LTV), and monthly recurring revenue (MRR).

Want to learn more? 

For agencies that are interested in learning more about the Recharge Agency Partner Program or applying to become a partner in the program, please visit our program page. A detailed description of the benefits and requirements of the program can be found in our Program Guide

For merchants that are looking to partner with one of our amazing development and design or marketing agencies, you can search and connect with prospective partners via our agency partner directory.

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2021: A year in review https://getrecharge.com/blog/2021-a-year-in-review/ Wed, 29 Dec 2021 13:55:00 +0000 https://rechargepayments.com/?p=9907 With just days remaining until the clock turns to midnight and another year begins, we’re reflecting back on the year we’ll leave behind. With full acknowledgment of the trials and tribulations that faced individuals in 2020 and 2021, we want to also highlight huge moves forward we made as a company—thanks to you, our merchants,

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With just days remaining until the clock turns to midnight and another year begins, we’re reflecting back on the year we’ll leave behind. With full acknowledgment of the trials and tribulations that faced individuals in 2020 and 2021, we want to also highlight huge moves forward we made as a company—thanks to you, our merchants, partners, and team members.

Exciting announcements & launches

In May, we announced our Series B Funding round, raising $277 million in growth capital at a $2.1 billion valuation. 

“As exciting as the past six years have been for Recharge, we’re even more excited about the next six… and beyond. This investment from Summit Partners, ICONIQ Growth, and Bain Capital Ventures will allow us to significantly accelerate our mission of making payments seamless and enabling merchants to build sustainable, growing businesses. Specifically, this means investing heavily in product development, providing our merchants with world-class support, and growing our various go-to-market functions.” – Mike Flynn & Oisin O’Connor 

In June, we launched the new Recharge brand along with our new website. That same month, we became a BigCommerce Preferred Partner. Additionally, we expanded our offering by launching RechargeSMS.

“As our product scaled, so did the value we offered to our merchants, and it was clear that our original branding wasn’t effectively communicating that value. We kicked off this process by really analyzing the role we play in our merchant’s growth story, and the human-like personality traits that enable us to do that successfully. Our brand could no longer revolve around the literal nature of recurring transactions, because we enable so much more than that.  We help turn those transactions into valuable long-term customer relationships. Our rebrand focused on energy and momentum, built on a supportive and consistent foundation of trust and innovation. We are being intentional about putting our merchants at the core of every story we tell, while we are part of the building blocks behind the scenes.”- Shan Miller, Creative Director, Recharge

In November, we made a commitment to focus on our developers, and launched the new API version and Developer Hub.

“This new API version delivers a powerful new foundation for years to come. It allows our team to deliver innovative new features without sacrificing scale or customizability that merchants / developers have come to expect from Recharge.” – Jason Tranel, Senior Director of Product Management, Recharge

Awards & recognitions

In October, we were included in the CB Insights Fintech 250.

In November, we became a Technology Fast 500 2021 recipient, awarded by Deloitte.

And thanks to our amazing people here at Recharge, we just earned a Great Place to Work® Certification™ in December.

Thank you, and cheers to the New Year ahead

Without you, none of this would be possible. Without you, none of this would matter. With every building block added to the foundation and structure of this company, we grow stronger and more mature. These exciting moments make us proud, but also solidify our commitment to doing right by our merchants and each other. We will continue our commitment to turn transactions into relationships and create frictionless payments for your customers. 

As Auld Lang Syne plays at midnight on January 1st, we’ll toast to this last year, and look ahead to what is still to come.

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