Tip: To never miss a release, be sure to subscribe to updates and get notifications delivered directly to your inbox.

New Theme Engine Novum version 5 is now available!

Merchants on Recharge’s Pro and Enterprise plans now have access to v5 of the Novum theme in the Recharge Theme Engine. When stores using Single Payment Methods create a new Novum theme engine version they are given the option to create a theme file that supports Multiple Payment Methods or Single Payment Methods. 

If Multiple Payment Methods is selected the store will remain a Single Payment Method store until the new theme version is published. This empowers merchants to:

• Switch to a Multiple Payment Methods store and theme functionality with no downtime
• Preview the new theme type before publishing
• Prepare a Multiple Payment Methods supported theme with ease before converting to the Shopify Checkout Integration  

Note: Switching to a Multiple Payment Method theme version includes all the updates released in Novum 4.2.0.

If Single Payment Methods is selected, the following updates are included: 

• When customers make a shipping address change, they are prompted to make the change for all other associated subscriptions; However, they can keep the change to that single subscription.
• The billing information page is now called the Payment Methods page and is the sole location for customers to manage payment and billing information. The Payment Methods page has 3 functions:
  • Change payment method: The ability to add a new payment method—this card will replace the existing card being used.
  • Edit: The ability to edit the billing information on an existing payment method.
  • Delete: The ability to delete a payment method.
• The Automatic Renewal Law cancellation flow update.
• A Bundles customer portal widget.
• Force Shopify customer account logins feature.

We’ve also rolled out three new Theme Engine API endpoints, allowing merchants to skip and unskip multiple subscriptions in existing or future charges using a single operation. 

These new endpoints mean that when customers choose to skip or unskip, all operations will perform simultaneously, dramatically increasing operations’ speed by five times. By using these endpoints, customers will see a decrease in waiting time once they choose to skip or unskip, and those customers that average more than one subscription or have one times will see a very noticeable improvement.

Bundles selections API endpoints & Bundles Klaviyo integration are now available (Bundles/API)

We released two new exciting updates to our Bundles feature in September, launching API endpoint functionality as well as a Bundles-specific integration with Klaviyo.

Pro and Enterprise merchants using our API to power their customer portals can now read and update bundle–related data via the new bundle selection endpoints, allowing these merchants to build their own customer bundle experiences.

Additionally, existing events in Klaviyo now include bundle-related data, allowing merchants to determine whether an individual line item is part of a bundle, the customer’s individual selections, and the relevant fallback selections should a product be out of stock. 

Properties included:

• Subscription started
• Upcoming order, Upcoming order (prepaid)
• Subscription canceled, expired, reactivated

Support documentation for API endpoints and Bundles Klaviyo integration can be found in the links provided.

Colorado Retail Delivery Fee for stores using Avalara

In compliance with Colorado’s new Retail Delivery Fee requirement, Recharge began adding a $0.27 fee on charges with a Colorado destination address for applicable items, beginning July 1st, 2022. 

Upon implementation, we discovered a bug on July 15, 2022, with respect to how Avalara was handling this fee. As a result, we turned off the collection of this fee on Avalara stores to quickly implement a fix.

Starting on August 29, 2022, all stores using Avalara will collect a 27-cent Retail Delivery Fee on taxable sales delivered to customers located in Colorado. Per the legislation, we will include a separate line item for this fee on checkout.

Note: For merchants using Recharge with the Shopify Checkout Integration, Shopify will directly apply this fee to all relevant transactions. 

To stay up to date with the latest tax requirements, visit our support documentation. 

EcoCart integration now available for all Shopify merchants

EcoCart is an ecommerce solution that allows customers to convert their subscriptions to carbon neutral. With one click, shoppers can fund certified carbon offset projects, such as planting trees or building wind farms, to eliminate the exact carbon footprint of their order. Sustainability is now a driving factor in consumers’ purchasing decisions, and brands offering sustainable shipping options can see a boost in loyalty, engagement, and conversion while reducing carbon emissions.

Stay tuned  

Be on the lookout for more updates in the Changelog feed. 

The post Recharge Changelog recap: September 2022 appeared first on Recharge.

We’re already a few months into 2022 and we have a bunch of exciting new updates to share from our Changelog feed! Before we dive in, we wanted to share our State of Subscription Commerce report, recently launched for 2022. Included are some great insights around lifetime value (LTV), SMS, and various actions you can take to get the most out of subscriptions in 2022. 

RechargeSMS

February was an exciting time for RechargeSMS, as the Product team successfully launched ‘Cart Opt-in’ functionality for stores using Shopify Checkout. Merchants using Shopify’s native checkout integration can now deploy a fully customizable opt-in widget on their cart page, allowing subscribers to opt-in to transactional SMS messages in the purchasing journey.

With the addition of the ‘Landing Page Opt-in’ launched last month, customers now have the ability to opt-in to receiving transactional SMS messages from merchants during and after the purchase journey—ensuring subscribers have every opportunity to manage their orders via text.

API

January and February were a busy time for the API team as there were multiple improvements made for stores utilizing the interface. In January, the team released broader triggers for our ‘store/updated’ webhook, which include changes to any field in the store object (including URLs), changes to the theme in use, and changes to the checkout in use. This enables merchants to check for important changes in customization around URLs while allowing 3rd party integrations to identify accurate versions of their solutions.

February saw two significant changes to the v2021-11 of Recharge’s API, with both ‘Account Endpoints’ and ‘Delivery Schedule resource’ now available for our interface. The ‘Account Endpoints’ update allows for a single request to fetch a complete list of all internal staff members who can access the Recharge merchant portal, as well as when they were activated and whether the user is set up as a ‘Store owner.’ This update allows merchants to understand how their portal is being used, who is using it, and what measures they should take to help guide internal guidelines and policies. 

Also included in the v2021-11 API update was the launch of the ‘Delivery Schedule resource.’ With this, merchants can build out and implement creative workflows to plan for future shipments, with just a single request. The resource can return important information from each shipment, including individual product line items, shipping and billing addresses, payment method, and whether the delivery is configured as ‘skippable.’ Additionally, the resource can be configured to return information for multiple future shipments per customer based on both ‘count’ or ‘time range’ up to a year. 

Merchant experience

Two exciting updates were made to help improve the merchant experience in February. We’ve updated our ‘Collections’ feature to be able to use existing subscription rules—allowing merchants the ability to add products to multiple collections, bulk edit an entire collection to the same product rule settings, and curate custom collections. 

You also might have already noticed, but we’re excited to announce that we’ve rolled out a brand new merchant portal experience! Merchants can now get an at-a-glance look at their store’s performance, get relevant insights from the updated sidebar navigation, and stay up-to-date on all the latest from Recharge!

Stay tuned

Be on the lookout for more updates in the Changelog feed. We’re excited to keep sharing all of the great things we have in store!

The post Recharge Changelog recap: February 2022 appeared first on Recharge.

It’s been a busy few months here at Recharge, and what better way to start 2022 off right than with a monthly recap, dedicated to the most impactful releases in our Changelog feed! For those unfamiliar, Recharge’s Changelog is a communication tool that allows the team to communicate product features, releases, or enhancements to our merchants in real-time. 

Tip: To never miss a release, be sure to subscribe to updates and get notifications delivered directly to your inbox.

Merchant portal & merchant experience

The months of December and January were dedicated to improving the merchant experience, making it easier than ever to get up and running with Recharge. December saw the release of a new ‘Accounts and Permissions’ feature on Recharge, allowing store owners the option to edit and update what new and existing team members can access in their store. 

A ‘Subscriptions’ section was added in the navigation bar of the admin portal, providing high level insights like ‘subscription ID,’ ‘address ID,’ ‘customer email,’ etc. However, users can now search for specific subscription data, filter by subscription status, and edit subscription ID’s—making it easy to pull specific information as needed.

Also included in this roundup is the ability to open both the Shopify and BigCommerce apps as standalone tabs (vs. embedded), improving performance and allowing for full functionality across additional browsers and devices (mobile included!).

But we didn’t stop there—we also made it faster and easier to update products and their pricing! Product search performance in the customer portal was improved by prioritizing relevant subsets of products, where previously the entire catalog was loaded at once. Users can also now bulk update products, allowing the ability to update subscription properties for up to 10,000 products in a single collection. Added functionality to edit existing discounts was rolled out, increasing the number of uses and extending expiration dates on all discounts. 

RechargeSMS

January has been an exciting month for RechargeSMS, as the team released functionality for a brand new customer opt-in post-purchase. The new landing page opt-in enables RechargeSMS merchants to create and deploy a custom landing page in minutes, allowing for current subscribers to sign up for transactional messages via email or SMS.

Stay tuned

Stay tuned for more updates in our Changelog feed. We can’t wait to share all of the exciting things we have in store for 2022!

The post Recharge Changelog recap: January 2022 appeared first on Recharge.